Privacy Policy

Effective Date: April 30, 2025

At The Handover Group (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website [www.thehandovergroup.com.au], place an order, contact us, or interact with us in any way.

We are committed to protecting your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment information (processed securely via third-party gateways)
  • Order history and preferences
  • Any correspondence you send us (via email, forms, or messages)

We also use cookies to collect non-identifiable information, such as browser type, IP address, and usage data, to improve your website experience.

2. How We Use Your Information

We collect your personal information for purposes such as:

  • Fulfilling your orders and delivering products
  • Processing payments
  • Responding to enquiries or customer service requests
  • Sending order confirmations, shipping updates, or promotional emails (if you opt-in)
  • Improving our website, services, and customer experience
  • Complying with legal obligations

We will never sell your information to third parties.

3. Disclosure of Your Information

We may disclose your personal information to:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and delivery providers
  • IT service providers or website developers under confidentiality
  • Government authorities, if legally required

We take all reasonable steps to ensure third parties adhere to strict data privacy and security standards.

4. Data Storage & Security

We store your personal information securely, using appropriate technical and administrative safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. If data is stored by third-party providers (e.g. Shopify), it is protected by their data protection frameworks.

5. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, incomplete, or out of Date. Please contact us at:

📧 hello@thehandovergroup.com.au

We will respond to your request within a reasonable timeframe, usually within 30 days.

6. Marketing & Communication Preferences

If you subscribe to our emails or marketing updates, you can unsubscribe at any time using the link provided in the email. You can also contact us to opt-out or update your preferences.

7. Cookies and Website Tracking

Our website uses cookies to personalise your experience, track site performance, and support functions like shopping cart features. You can turn off cookies via your browser settings, but some website functionality may be affected.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch:

The Handover Group

📍 106 Mangans Road, Lilydale VIC 3140

 📞 0423 633 328

 📧 hello@thehandovergroup.com.au